ROLE OF TRUST AND TECHNOLOGICAL SELF-EFFICACY IN E-GOVERNMENT PORTALS ADOPTION IN PAKISTAN
DOI:
https://doi.org/10.71146/kjmr902Keywords:
E-government, e-government portals, e-government portals adoption, perceived trust, technological self-efficacy, behavioral intentions to use e-governmentAbstract
ABSTRACT
Developing countries are implementing e-government systems; yet, the utilization pattern remains unclear. The ultimate aim of this study was to investigate the impact of perceived trust and technological self-efficacy on citizens adoption of e-government portals in Pakistan. The study used a quantitative cross-sectional technique, with a 5-point Likert scale questionnaire survey to acquire the perception of 345 residents from the urban areas of Sindh, Pakistan. Participants were chosen based on their familiarity with e-government portals, relevance, and convenience. The results show that behavioral intentions to use e-government portals are positively and significantly impacted by the Perceived Trust (β=0.270, p > 0.05), and Technological Self-Efficacy (β=0.227, p > 0.05). The study recommends initiating training workshops, awareness campaigns, and digital literacy programs to raise citizens’ technological self-efficacy and measures for strong data protection, secure login systems, and transparent data usage policies to increase trust level for e-government portals adoption in Pakistan.
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Copyright (c) 2026 Moomal Havi, Afia Bhutto, Poonam Bai, Jamil Ahmed (Author)
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